Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ’s) page. Here you’ll find clear answers to the most common questions about TrendingOut products, orders, shipping, returns, and more. We created this FAQ to help you quickly get the information you need.
Explore our most commonly asked questions below.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.
How do I start a return or exchange?
To start a return or exchange, please contact our customer support at Support@trendingout.com. We’ll guide you through the simple steps and provide you with a return shipping address if needed.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Ordering & Payment
What payment methods do you accept?
At the moment, we accept secure payments through PayPal only. You can use your PayPal balance or pay with a debit or credit card through PayPal’s checkout — no PayPal account required.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Shipping & Delivery
Where do you ship?
We currently ship to USA, Canada, UK, Australia. If you don’t see your country at checkout, feel free to contact us!
How long does shipping take?
Our average delivery time is 7-20 business days, depending on your location.
USA & Canada: 7–15 business days
UK & Europe: 7–12 business days
Australia: 8–15 business days
You’ll receive a shipping confirmation email as soon as your order is on its way!